Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Non-returnable items

Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Additional non-returnable items:

• Paintings
• Rented paintings
• Jewellery

Partial refunds

There are certain situations where only partial refunds are granted (if applicable): any item not in its original condition, that is damaged or missing parts for reasons not due to our error, or any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item, and of the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, as there is often processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at info@rangkunchalaarts.com.

Sale items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@rangkunchalaarts.com.